Transformational spaces that explore + cultivate wholehearted living


Complaints Procedure

The Quest Collective is committed to delivering a high quality of service and encourages participants/attendees of our activities and events to tell us where they think our services could be improved.

We aim to resolve any possible concerns that participants/attendees might have through an openly dialogic approach. In the event that a complaint be lodged, the Co-Founders of The Quest Collective will deal with these in the following ways:

  • Be fair and efficient
  • Treat all complaints seriously, with empathy and understanding
  • Make every effort to facilitate an early resolution
  • Take the complaint to the Advisory Board should the need arise

To make a complaint, the participant/attendee must write a letter and email it to The subject heading should say “Complaint”.

Examples of the type of complaints that could be submitted are:

  • Misinformation about your workshop
  • The behaviour of a facilitator/coach
  • Harassment by a facilitator or workshop assistant

It is hoped that any complaint can be resolved quickly and to mutual satisfaction of all parties. In the event that it cannot, the Co-Founders will engage the services of an external consultant to hear the complaint. Their decision will be final and both Co-Founders and participant/attendee will submit in writing that they will adhere to the findings of the consultant.